薪资：面议工作地点：台湾-新北市讯连科技股份有限公司：100人-500人Founded in 1996, CyberLink Corp. (5203.TW) is the world leader in multimedia software and AI facial recognition technology. The company developed and owns over 200 patented technologies that provide a solid foundation on which it continuously revolutionizes the multimedia experience and consistently delivers innovative, interoperable solutionsResponsibility: 1. Identifying and assessing customers’ needs to achieve satisfaction. 2. Plan and implement strategies to improve the call center's KPI to increase end-user satisfaction 3. Analyze customer inquiry to improve product quality and company image 4. Standardize and document SOP and FAQ to improve call center workflow and increase customer self-help rate respectively 5. Identifying and assessing customers’ needs to achieve satisfaction 6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution |
